Hooded Wool Poncho | Hand-made | Grey & Black

Shipping

We offer worldwide shipping for all orders. Below are the details of our shipping policy:

• Free Shipping: Enjoy free shipping on all orders, no minimum purchase required.
• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Time: Delivery times vary based on your location:
  • North America: 4-8 business days
  • Europe: 3-8 business days
  • Asia: 10-15 business days
  • Other regions: 5-12 business days

Please Note: Shipping times may vary due to customs delays, holidays, or other unforeseen circumstances.

Free Returns

We strive to ensure our customers are satisfied with their purchases. If for any reason you are not happy with your order, our return policy is designed to be simple and hassle-free:

Eligibility: Items must be returned within 30 days of receipt.

Condition: Products must be in their original condition and packaging. Items that are damaged, used, or missing parts for reasons not due to our error will not be accepted.

Return Process:

To initiate a return, please email us at info@ninkicraftworks.com with your order details and the items you wish to return.

Our customer service team will provide you with further instructions.

Free Return Shipping: Each order qualifies for one free return shipment. If your order contains multiple items and you wish to return them separately, only the first return shipment is free. Subsequent returns will incur a shipping fee of $20 USD per package.

Please Note: Returns that do not comply with our policy will be sent back to you with shipping costs at your expense.

Refunds

Once we receive your returned items and verify they meet our return conditions, your refund will be processed:

• Processing Time: Refunds are typically processed within 10 business days.
• Payment Method: Refunds will be issued to the original payment method.
  • Credit Cards: Refunds usually appear within 1-3 business days.
  • Debit Cards: Refund times may vary depending on your bank's processing times.
  • Installment Payments: Refunds will be processed in installments if the original purchase was made in this manner.

Please Note: Bank processing times can vary. If you do not see your refund after the specified period, please contact your bank for further assistance.

If you have any questions or need further assistance, please contact our customer service team. We're here to help!