FAQs
- Are your leather goods made from genuine leather?
Yes, all our leather goods are made from high-quality, genuine leather sourced from trusted suppliers. We believe in using authentic materials to ensure the durability and longevity of our products.
- How do I care for my leather item?
Proper care is essential to maintain the beauty and quality of your leather item. We recommend using a soft, damp cloth to gently clean the surface and a leather conditioner to keep it moisturized. Avoid exposing your leather goods to excessive heat, sunlight, or moisture.
- Can I customize or personalize an item?
Yes, we offer customization and personalization options for select products. Please contact our customer support team to discuss your specific requirements, and we will do our best to accommodate your request.
- What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your item to initiate the return process. Please note that the item must be in its original condition, and the buyer is responsible for return shipping costs.
- How long does it take to receive my order?
The processing time for each order may vary, depending on the complexity of the product and current demand. Once your order is placed, we will provide you with an estimated shipping timeframe. Additionally, please consider the shipping method chosen at checkout for the final delivery timeline.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the buyer. Kindly check with your local customs office for more information on import regulations and charges.
- How can I contact your customer support team?
You can reach our customer support team by info@ninkicraftworks.com We are available to assist you with any inquiries, concerns, or assistance you may need.
- Are your products handmade?
Yes, all our products are meticulously handcrafted by skilled artisans. We take pride in the artistry and craftsmanship that goes into creating each piece, ensuring the highest level of quality and attention to detail.
- What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and PayPal. Select the most convenient option for you during the checkout process.
- Do you offer wholesale or bulk order discounts?
Yes, we offer wholesale and bulk order discounts for eligible customers. Please contact our sales team for more information and to discuss your specific requirements. If you have any other questions or require further assistance, please do not hesitate to reach out to our customer support team at info@ninkicraftworks.com We are here to provide you with the best possible experience and help you with your inquiries.